Your team sets the policy. Clairvo checks your imported do-not-call lists, consent expiry, calling hours and retry cooldowns before each dial.
Pick a situation to see what each check reads and the decision your rep gets.
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Decide who you may contact and when. Your policy, your lists and your consent records stay with your team.
These controls support your process. They do not determine the calling requirements that apply to your business. Your team sets the policy and stays responsible for consent. This is not legal advice.
Each campaign sets how long a call rings, how often a lead is tried and when it leaves the campaign.
How long each call rings before Clairvo moves on, set per campaign.
A preset sets back-to-back attempts, rest time and max dials together. Start from one and adjust any setting.
Try a lead 1, 2 or 3 times in a row before it rests.
Rest a lead for 1, 3, 6, 12 or 24 hours, or set a custom cooldown from 1 to 48 hours. A contact in its rest time is skipped until it ends.
SummaryDial once, then wait 3 hours. Repeat until the lead hits 3 total dials or ages past 7 days.
Parallel answers. On two or three lines, the first live answer reaches your rep and extra answers go to an available rep on the campaign. If none is free, an extra answer can count as an abandoned call. Compare dialing modes
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Settings your admins set for the whole organization, and the controls a rep sees on each contact.
Give every weekday its own setting: Closed, All day or a set window. With Restrict outbound calling on, calls stay inside those hours, in your organization time zone.
With auto opt-out on in texting settings, a contact who texts STOP or asks to leave your list is marked Do Not Call, and nobody on your team calls or texts them again. Reps and workflows can set that outcome too.
The United States and Canada are always on; switch other destinations on or off. Leads in a switched-off destination are parked, not retried.
Each contact shows how many attempts remain before the campaign’s cap. Disable Auto Dial for one contact without changing the campaign.
Reputation coverage and Trust Hub status are listed for each of your numbers. See numbers on the platform
US business texting needs A2P 10DLC carrier registration. The carrier sets the timeline, so start early. Explore follow-up workflows
Registration is a carrier requirement for sending. It is not a certification.
Carrier registration must be complete before SMS can be sent.
Straight answers on lists, consent and parallel calls. Bring your calling process to the demo and discuss the settings your team needs.
Your team imports the do-not-call list it maintains. Clairvo checks at import and before dialing. Automatic synchronization with a national registry is not an advertised capability.
Clairvo gives your team configurable calling controls; your team sets the policy and stays responsible for consent. No software makes a business TCPA compliant on its own. Clairvo checks imported do-not-call lists before dialing, blocks expired consent and keeps calls to your calling hours. This is not legal advice.
Telemarketing rules can apply to calls in Clairvo’s parallel mode too, including rules on consent, do-not-call lists and calling hours. For telemarketing calls, the FCC limits abandoned calls in each campaign over 30 days, under the conditions in 47 CFR 64.1200(a)(7). Clairvo offers an extra answer to another available rep; if no rep is free, that call can still count as abandoned. Check how these rules apply to your team’s calls. This is not legal advice.
See the dialing controls, number setup and follow-up workflow together, with your rules in mind.
